Keeping Your Info Safe
Your Trust, Our Priority
At OnTime Taxi, we’re all about making your rides across India vibrant and worry-free. Your personal information is a big part of that trust. We collect only what’s needed to get you from point A to point B smoothly, like your name, phone number, and pickup details. We’re committed to keeping your data safe, using it thoughtfully to enhance your experience, and never sharing it carelessly. This policy explains how we handle your information with care, ensuring your journey is as secure as it is exciting.
What We Collect
To make your rides seamless, we gather details like your name, contact number, and email when you book through our app or website. We also collect trip details, such as pickup and drop-off locations, to match you with the best driver. Payment information is processed securely to ensure smooth transactions. If you reach out to our support team, we may note down details to resolve your queries faster. Rest assured, every piece of data we collect is used to make your OnTime experience better, from quick bookings to personalized ride options.
How We Use Your Data
Your information fuels your journey. We use it to confirm bookings, connect you with drivers, and send you trip updates. Want a ride to Mumbai’s bustling markets? Your location data helps us find the nearest driver. We may also analyze travel patterns to optimize routes or suggest popular destinations. Your contact details let us send confirmations or notify you of delays. We don’t spam—only essential updates to keep your ride smooth. Your data helps us craft a travel experience that’s as vibrant as India’s streets.
Keeping It Secure
We guard your data like it’s our own. Our systems use encryption to protect your details during bookings and payments. Access to your information is limited to authorized team members who need it to serve you. We regularly update our security measures to stay ahead of risks. If you’re riding through Delhi’s chaotic lanes or Goa’s coastal roads, you can trust that your personal details are locked down, letting you focus on the journey, not the worries.
Who We Share With
Your data stays close to home. We share it only with those who help make your ride happen—like drivers who need your pickup details or payment processors to handle transactions. We don’t sell your information to third parties or share it for marketing without your consent. In rare cases, we may share data if required by law, such as for regulatory compliance in India. Our partners are bound by strict agreements to treat your information with the same care we do, ensuring your privacy stays intact.
Your Choices, Your Control
You’re in the driver’s seat when it comes to your data. Want to update your phone number or email? Log into our app to make changes. You can opt out of promotional messages anytime, though we’ll still send trip-related updates to keep you informed. If you want to know what data we have or request its deletion, reach out to us at ontimetaxi@gmail.com. We’ll respond promptly, ensuring you have full control over your information while exploring India’s vibrant cities with OnTime.
Data Retention
We keep your data only as long as needed to provide our services or meet legal requirements. Booking details are retained to process rides and handle any disputes, typically for a few years as per Indian regulations. Once it’s no longer needed, we securely delete or anonymize your information. This ensures your data doesn’t linger unnecessarily, letting you ride through Bangalore’s tech hubs or Jaipur’s forts with peace of mind, knowing we’re not holding onto your info forever.
Updates to This Policy
India’s roads evolve, and so do we. We may update this privacy policy to reflect changes in our services or legal requirements. If we make significant changes, we’ll notify you via email or our app before they take effect. Your continued use of OnTime Taxi means you’re on board with the updated policy. We’re committed to keeping you informed, so you can focus on enjoying the ride, from Varanasi’s ghats to Mumbai’s skyline.
Compliance and Data Protection
At OnTime Taxi, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.
Data Collection and Usage
We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.
Transparency and Accountability
Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.
User Rights and Choices
As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at ontimetaxi@gmail.com.